Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of designated clinics and/or healthcare systems

• Establish and nurture strong relationships with key contacts at clinics

• Facilitate regular strategy sessions and/or business evaluations

• Act as the main point of contact for provider inquiries and escalations

• Enhance provider engagement through education, continuous support, and site-specific data insights

• Work alongside providers to pinpoint opportunities for better medication management and access to personalized care

• Recognize expansion opportunities and partner with Sales Representatives on upselling and cross-selling initiatives

• Record provider interactions and success strategies in HubSpot CRM

• Keep precise clinic records within HubSpot CRM

• Collaborate across departments with Sales, Operations, and Clinical teams

⛳️ Requirements

• 1-2 years of experience in Sales, Client Services, Account Management, or a related field

• Excellent communication and relationship-building abilities

• Capacity to handle multiple priorities and accounts concurrently

• Familiarity with CRM and project management tools, including Google Workspace

• Willingness to travel up to 10% for team and organizational events

🏝️ Benefits

• Employer-covered healthcare benefits, starting on the 1st day of the month following your hire date

• Complimentary Strive compounded medications for employees with a valid patient-specific prescription from a licensed healthcare professional

• Paid time off

• Sick leave

• Flexible Spending Account (FSA) and Health Savings Account (HSA) options

• Parental leave

• 401(k) plan with employer matching

• Life insurance

• Vision and dental coverage

• Veterinary insurance

• Holiday potlucks and seasonal events

• Opportunities for personal and professional development