Program Supervisor

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Oversee the daily operations of the program

• Ensure compliance with established Service Level Agreements

• Implement and manage business rules tailored to client specifications

• Engage in daily communication with the team to maintain alignment with program objectives

• Recruit, develop, and train team members effectively

• Ensure that staffing levels adequately support daily program requirements

• Provide role-specific training for direct reports

• Collaborate proactively with Human Resources to sustain a candidate pipeline

• Deliver consistent and timely coaching and development for team members

• Report any Adverse Events/Product Complaint inquiries in line with SOPs and best manufacturing practices

• Guarantee adherence to corporate policy training deadlines

• Ensure consistent compliance with all SOPs

• Undertake additional assignments or projects as required

⛳️ Requirements

• Minimum of 2 years' experience in the healthcare sector

• Bachelor’s degree or higher

• Previous experience managing personnel or teams

• Familiarity with the specialty drug product marketplace, health insurance claims processing, product commercialization, and manufacturer collaboration is advantageous

• Experience leading customer service teams is a plus

• Strong attention to detail

• Professional telephone manners

• Awareness of personal emotions and their potential effects on others

• Basic computer literacy

• Ability to effectively multitask

• Capability to recognize emotions and their impacts

• Skills to manage disruptive impulses

• Commitment to honesty and integrity

• Ability to take accountability for performance outcomes

• Flexibility and adaptability to change

• Innovative mindset and openness to new concepts

• Driven by achievement

• Alignment with organizational or group objectives

• Initiative to act on opportunities

• Optimistic and persistent in overcoming challenges

• Service-oriented approach towards patients and care partners

• Clear and effective communication skills

• Preferred typing speed of at least 35 words per minute with 97% accuracy

• Willingness to travel as necessary is preferred

• Successful completion of a background check and, depending on the role, a drug screening

🏝️ Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing to premium costs

• Access to Telehealth and Employee Assistance Program (EAP) services

• Company matching on Health Savings Account contributions

• Complimentary Basic Life and AD&D coverage equivalent to annual earnings, with a minimum of $50,000 and a maximum of $300,000

• Company-funded Short-Term Disability coverage, with an option to purchase Long-Term Disability

• 401(k) Retirement Savings Plan with a 100% match on the first 5% contributed, with immediate vesting

• Paid Time Off (PTO) and Sick Leave

• Nine paid holidays plus two floating holidays

• Opportunities for career advancement and personal and professional development

• Engaging and stimulating work environment that fosters new ideas

• Inclusive workplace and mission-driven culture

• Background check and, depending on the position, drug screening as conditions of employment