Program Associate

This is a fully remote position, open to applicants in California.

📋 Description

• Take full ownership of the execution of designated operational projects, managing them from initiation to rollout and adoption.

• Revise and enhance Standard Operating Procedures (SOPs) and operational documentation.

• Leverage AI technology to automate checks on documentation quality and deliverables.

• Identify product and internal tool enhancements by converting operational challenges into actionable requirements.

• Utilize AI to create solutions that enhance the workflows and operations of onsite teams.

• Manage change effectively during rollouts, which includes identifying impacted users, providing training, and ensuring successful adoption.

• Proactively identify project issues and communicate associated risks.

• Connect operational realities on the ground with broader programmatic strategies.

• Establish success criteria and measurement frameworks prior to the initiation of projects.

• Monitor outcomes and deliver retrospective analyses to guide future projects.

• Use operational data to prioritize modifications and showcase their impact.

• Complete assigned operations projects punctually and foster adoption.

• Produce clear SOP revisions and facilitate seamless rollouts.

• Collaborate with launch and program teams on project management efforts.

• Consistently update stakeholders on project status, direction, decisions, and progress.

⛳️ Requirements

• A minimum of 2 years’ experience in operations, project coordination, or hospitality.

• Ability to manage several projects at once across various stages and stakeholders.

• A bachelor's degree or equivalent professional experience is preferred.

• Generalist approach with the capability to quickly learn about unfamiliar issues.

• Experience in implementing processes or tools and driving user adoption.

• Proficiency in utilizing and acting on operational data.

• Strong written communication and documentation skills, with clarity and frequency.

• Familiarity with Google Suite, Notion, Claude, and Slack.

• Willingness and ability to travel to Kasa properties as required.

• Plus: Over 1 year of experience in a startup or a fast-paced, high-growth environment.

• Plus: Experience with short-term rental operations, housekeeping, or maintenance.

• Plus: Experience in scoping or aiding product/tooling projects with technical teams.

• Plus: Comfort in creating and managing trackers, dashboards, or light reporting systems.

🏝️ Benefits

• Flexibility to work remotely, including the option to work from anywhere and at Kasa properties nationwide.

• Kasa Travel Credit: a provision for complimentary stays at Kasa locations.

• Discounts on nights for friends and family.

• A generous stock option plan.

• Eligibility for equity.

• Potential for bonuses.

• Flexible paid time off (PTO) for full-time exempt employees.

• Access to a 401(k) plan.

• Comprehensive health insurance options available.

• Wi-Fi stipend for qualifying full-time positions.

• Cell phone reimbursement for qualifying full-time roles.

• Home office stipend for qualifying full-time roles.