Program Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as a coordination point for operational activities while ensuring proactive communication with stakeholders.

• Assist customer-centric initiatives by upholding program standards, documentation, and processes.

• Cultivate relationships with internal teams and customers to grasp their objectives and needs.

• Aid in the deployment of standardized processes and tools across various locations.

• Maintain and refresh program playbooks that detail workflows and specific customer requirements.

• Ensure adherence to customer standards, industry regulations, and company best practices.

• Organize customer engagement logistics for the effective delivery of Convergint services.

• Track program metrics and prepare reports for both internal and customer-facing evaluations.

• Assist in tackling operational challenges and escalate issues as necessary.

• Identify opportunities for improvement and implement service delivery solutions.

• Support the introduction of new services or geographical capabilities to fulfill customer needs.

⛳️ Requirements

• Outstanding organizational and time management abilities.

• Strong proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Visio.

• Basic knowledge of program/project management principles.

• Excellent written and verbal communication skills.

• Ability to effectively compile, analyze, and report data.

• Capacity to collaborate across various departments.

• Fundamental financial awareness concerning program budgets and costs.

• Strong problem-solving skills and the ability to manage competing priorities.

• Experience with Smartsheet or similar workflow management tools is preferred.

• Familiarity with network and low-voltage building systems is preferred.

• Professional experience in electronic security, fire alarm and life safety, or building automation is preferred.

• Bachelor’s degree in a related field or equivalent experience is preferred.

• 2–4 years of experience in program/project coordination.

🏝️ Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.

• Fun & Laughter Day Off.

• Medical, Dental & Vision Plan.

• Life insurance & Disability Plan.

• Wellness Program.

• 401K Matching Plan.

• Colleague Assistance Program.

• Tuition reimbursement.

• Competitive salary and compensation plan.

• Vehicle reimbursement plan or company vehicle.

• Corporate Social Responsibility Day.

• Cell phone reimbursement (if applicable).

• Paid parental leave.