Professional Services Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage account success with a focus on solution implementation, customer service, and client retention.

• Gain insights into customers’ strategies, business models, and success metrics.

• Act as a direct liaison between partner organizations and Varian.

• Supervise teams that deliver enterprise solutions.

• Engage in pre-scoping sales cycles and manage post-sale operational implementation.

• Ensure that execution aligns with clients’ strategic objectives through Varian’s comprehensive solutions.

• Develop and nurture executive-level partnerships along with fostering long-term client loyalty.

• Collaborate with Oncology Solutions Managers, Sales, and Varian leadership during strategy development and execution.

• Implement enterprise solutions that enhance speed to value.

• Function as Varian's product and oncology specialist to support client success.

• Operationalize execution plans, KPIs, scorecards, and governance structures for partnerships.

• Ensure the delivery of patient-centered program outcomes, address consumption gaps, and adapt strategies towards diversified recurring revenue.

• Meet assigned KSO targets while ensuring client satisfaction.

• Carry out Varian’s implementation processes and represent the company with professionalism.

• Manage projects and supporting resources through a dotted-line reporting structure.

⛳️ Requirements

• A minimum of seven years of managerial experience in healthcare administration, specializing in oncology operations.

• A Bachelor’s degree or equivalent experience with eight years of related experience, or a Master’s degree with six years of related experience.

• Leadership experience in clinical operations focusing on strategic and business planning, financial performance, and operational efficiency.

• Proven ability to lead teams with competence and confidence.

• Strong interpersonal, communication, collaboration, delegation, presentation, selling, organizational, analytical, and problem-solving capabilities.

• Proficient in email, Microsoft Word, Excel, and PowerPoint.

• Experience with HCM systems like Workday or similar ERP/productivity software.

• Familiarity with Salesforce CRM.

• Ability to plan and oversee multiple processes, personnel, and projects concurrently.

• Possess executive presence, responsiveness, and dependability.

• Knowledge of Varian solutions, oncology operations, and healthcare business frameworks.

• Capability to quickly synthesize information and translate between partner and Varian organizations.

• Understanding of healthcare finance, including basic organizational P&L.

• Familiarity with quality, performance improvement, change theory, health systems, interoperability, and infrastructure.

• Ability to work effectively in matrixed and unstructured environments.

• Willingness to travel 50%-75% of the time.

• Must complete relevant LMS training plans.

• Must satisfy vendor credentialing requirements for client-site access, which includes applicable identification, background checks, drug screenings, immunizations, TB tests, and healthcare training.

• Preferred: clinical background such as RT(T), RN, MO, CMD, or PhD.

• Preferred: master’s degree such as MBA/MHA.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) retirement plan.

• Life insurance.

• Long-term and short-term disability insurance.

• Paid parking/public transportation.

• Paid time off.

• Paid sick and safe time.

• Global team environment.

• Resources and flexibility for professional and personal development.