Professional Services Consultant – ICE

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Facilitate the implementation of the Clinisys ICE Application and its related modules within healthcare organizations and community care, as instructed by the Project Manager to meet customer and business needs.

• Serve in a consultative capacity with the customer to configure the Clinisys ICE Application, improving the workflow for order communications, requests, and results reporting.

• Lead interfacing initiatives pertinent to ICE, collaborating closely with the customer.

• Play a critical role in the functional development of the Clinisys ICE Product.

• Stay updated on current and upcoming healthcare workflows, regulations, and technologies related to order communications and pathology requests.

• Proactively promote, initiate, and execute quality improvement initiatives/projects in collaboration with Delivery leadership.

• Carry out project-related tasks as directed to fulfill customer and business requirements, when applicable.

• Adhere to Clinisys codes of conduct and guidelines.

• Understand, comply with, and develop alongside customer and Clinisys procedures, working practices, and directives promptly.

• Grasp customer workflows and provide advice and assistance with ICE product configuration to meet these requirements.

• Map, configure, troubleshoot, and connect ICE workflows and interfaces to relevant systems, including middleware and Winpath LIMS.

• Be fully knowledgeable about the functionality of your discipline's product (ICE).

• Have familiarity with the core functionality of all products.

• Support the Project Manager with implementation tasks, including time management, resource planning, and collaboration with customer representatives.

• Utilize AI-enabled tools to enhance project delivery activities, such as task planning, time management, status reporting, customer workshops, and summary preparation.

• Promote and apply responsible AI usage in delivery and customer interactions, in alignment with Clinisys governance and data protection standards.

• Continuously meet and maintain performance against utilization targets.

• Understand customer requirements as outlined in the Project Initiation Document (PID).

• Provide recommendations based on customer feedback regarding modifications and enhancements to the ICE software.

• Conduct relevant training sessions for key users, as required.

• Participate in team meetings and training sessions.

• Respond to reasonable requests from the line manager or project managers.

• Support and contribute to team members and foster the knowledge base.

⛳️ Requirements

• A minimum of 2-5 years of experience in Order communications.

• Equivalent experience or standing in fields such as life sciences, public health, or clinical systems that support order communications.

• Willingness to travel across the UK and, if necessary, internationally.

• Possession of a driving license.

• Proficient understanding of Artificial Intelligence (AI) technologies and the ability to utilize them in project delivery.

• Strong motivational abilities and capability to complete tasks under challenging circumstances.

• Exceptional verbal and written communication skills, effective with both technical and non-technical stakeholders.

• High commitment levels and the ability to take action when needed.

• Capability and willingness to work independently.

• Strong customer service acumen.

• Ability to create and present executive-level summaries and presentations.

• IT knowledge encompassing HL7 Integration products (e.g., Rhapsody).

• Experience with XML or scripting is desirable.

• Proficiency in Microsoft SQL.

• Awareness of interfacing between ICE, LIMS, and other clinical systems.

🏝️ Benefits

• N/A