Product Support Specialist – SaaS

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Serve as the initial point of contact for customers

• Take responsibility for customer issues and work towards their resolution

• Perform product demonstrations and address customer inquiries

• Ensure accurate documentation and closure of all customer issues

• Discover ways to exceed customer expectations

⛳️ Requirements

• At least 1 year of experience in a customer support position within a SaaS organization

• Possess empathy and patience

• Have a curious nature and a problem-solving approach

• Demonstrate numerical literacy and data fluency

• Exhibit strong verbal, written, presentation, and interpersonal communication skills

🏝️ Benefits

• Opportunity to work from home

• Commitment to being an equal opportunity employer