Product Support Specialist, Education Team – Full Time, 1-Year Contract

This is a fully remote position, open to applicants in India.

📋 Description

• Guide educational institutions and departments through the setup of SSO, domain verification, and account provisioning.

• Assist with the integration of Google Workspace and Microsoft Entra ID / Microsoft 365.

• Troubleshoot end-to-end issues related to authentication, provisioning, and directory synchronization.

• Serve as the technical point of contact for state partnership rollouts across various authentication pathways.

• Identify and resolve onboarding challenges in collaboration with school IT administrators, DIETs, and district teams.

• Escalate product-related issues to the Canva Partnerships, Product, and Engineering teams.

• Develop clear, localized setup guides and self-service resources.

• Monitor common support issues and integration trends, providing internal insights.

• Facilitate training and enablement for administrators and master trainers on account setup, access management, and troubleshooting.

⛳️ Requirements

• Previous experience in supporting SSO, SAML/OAuth, or identity and access configurations.

• Capability to articulate technical concepts to non-technical individuals.

• Familiarity with Google Workspace and Microsoft 365 / Entra ID administration.

• Experience in domain verification, provisioning, and directory synchronization.

• A minimum of 3 years in technical support, implementation, or solutions roles.

• Ideal candidates will have experience working with schools, government systems, or large organizations.

• Ability to calmly and methodically diagnose integration issues.

• Proficient written and verbal communication skills in both English and Hindi.

• Competence in managing multiple school systems, timelines, and stakeholders.

• Skill in identifying risks early and formulating mitigation strategies.

🏝️ Benefits

• Flexibility for remote work.

• Approximately 40 hours per week with the ability to manage your own schedule.

• Conducting virtual interviews.

• Reasonable accommodations during the interview process.

• An inclusive workplace that celebrates diverse skills and backgrounds.