Product Support Specialist, Developer-level

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address customer inquiries and resolve issues through email (Zendesk) promptly and professionally.

• Identify and troubleshoot technical problems, escalating complex issues to the relevant teams (in R&D).

• Work in collaboration with development teams to address problems and implement effective solutions.

• Engage in continuous learning about our products.

⛳️ Requirements

• Exceptional English communication skills: verbal, written, and reading are a MUST.

• Proficiency in CSS, HTML, and JavaScript is a MUST.

• Prior experience in customer service, technical support, or a similar field is an ADVANTAGE.

• Familiarity with Shopify is an ADVANTAGE.

• Experience using Zendesk is an ADVANTAGE.

• Strong problem-solving abilities.

• Keen attention to detail and capability to handle multiple tasks simultaneously.

🏝️ Benefits

• Fully remote, long-term opportunity.

• Work directly with US-based teams.

• Stable full-time schedule.

• Clear processes and structured work.

• Opportunity for advancement into higher-level roles.