Product Support Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Establish and cultivate strong relationships with key stakeholders in product support, engineering, and service delivery across various divisions of SAP Fioneer.

• Collaborate closely with customers to resolve issues and problems, conducting root cause analysis and troubleshooting.

• Provide customers with resolution guidance in your area of expertise, consistently delivering a high-quality customer experience.

• Partner with customers on comprehensive ticket management and metrics, including dashboards, reports, presentations, and supporting documentation.

• Offer guidance and training to customers.

• Ensure customer satisfaction while continuously improving support services.

⛳️ Requirements

• Strong problem-solving abilities and skills in handling critical situations.

• Experience in the financial services sector, preferably with SAP solutions.

• Knowledge of application or technical components.

• Excellent communication skills in English.

• Prior experience in support organizations and ticket management.

• Experience in managing customer and stakeholder relationships.

🏝️ Benefits

• You will have the opportunity to collaborate with some of the brightest minds in the industry on an incredibly ambitious project aimed at shaping the ever-evolving financial sector.

• This is a work environment where you can experience the agility, enthusiasm, and dynamism of a start-up, combined with the established expertise, solid market presence, and extensive customer network of a more established organization.

• At SAP Fioneer, you will enjoy a flexible work environment that fosters creativity, encourages innovative thinking, and challenges the status quo.

• You will join a diverse and global team that we take pride in and are continuously growing and reinventing.

• As an employee, you will have the opportunity to shape your own career path and benefit from competitive compensation packages and advancement opportunities based on merit.

• Join us for a fulfilling career where your needs are not only met but exceeded.