📋 Description

• Leverage AI technologies to pinpoint and execute operational enhancements and efficiencies aimed at shaping the future of Production Support.

• Analyze and resolve intricate production challenges that impact user experience.

• Engage with essential vendor systems utilizing a combination of SQL and API calls to investigate customer complaints.

• Implement fixes to our backend systems.

• Serve as an engineering consultant for our Operations team to facilitate the automation of manual processes.

⛳️ Requirements

• A minimum of 1 year of engineering experience with expertise in at least one backend programming language. Proficiency in Node.js and Typescript across our stack is preferred, along with a willingness to learn and code in Typescript.

• Familiarity with SQL and REST APIs.

• Strong written communication abilities, complemented by the skill to collaborate effectively with both technical and non-technical teams.

• Understanding of payment systems (such as card processing and ACH), along with knowledge of AWS and experience in shell scripting (bash, zsh, or similar) is advantageous.