Product Support Engineer

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Interact with customers to identify technical challenges they face and either resolve these issues or escalate them to the product team.

• Your main technical responsibility will be focused on the infrastructure and deployment of our products.

• Typical customer interactions may involve investigating bugs, troubleshooting deployments, managing outages, and more.

• Configure environments for debugging, explore products, and enhance supportability knowledge.

• You will provide mentorship and share knowledge with the support team.

⛳️ Requirements

• Proven experience in troubleshooting and managing networks (such as HTTPS and network diagnostics).

• Solid knowledge and hands-on experience with Web Server technologies (experience with IIS is an advantage).

• Experience with Unix-like system administration.

• Familiarity with cloud-hosted environments (such as Azure, AWS, etc.).

• Experience with containerization technologies (Kubernetes is preferred, but Docker is acceptable).

• Proficiency in writing scripts.

• Demonstrated experience in working with customers and organizations.

• Fluency in written and spoken English is essential; proficiency in additional languages is a bonus.

🏝️ Benefits

• Employees have the option to work remotely.