Product Operations Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take charge of the product operating system.

• Maintain and enhance Medify's product playbook, templates, and documentation.

• Standardize outputs from discovery, product requirements, ticket writing, refinement, and handover practices across teams.

• Enhance the frequency of roadmaps, OKRs, planning, reporting, showcases, and retrospectives.

• Clarify ownership, decision points, and handoffs among Product, Engineering, Design, and Learning teams.

• Improve the operational interface between Product and Engineering.

• Collaborate closely with Engineering Managers on refinement, backlog standards, planning logistics, workflows, delivery reporting, and release processes.

• Identify recurring bottlenecks and assist teams in addressing their underlying causes.

• Ensure follow-up actions from retrospectives and cross-functional reviews are executed for continual improvement.

• Support consistent documentation, product quality assurance, release checklists, and feature flag governance.

• Escalate strategic trade-offs, capacity decisions, and significant organizational risks to the Head of Product and Engineering Managers.

• Oversee product tooling and AI workflows.

⛳️ Requirements

• Essential experience in Product Operations, Product Management, Programme Management, or a similar role within a technology organization.

• Proven track record of building or refining product processes in a growing company.

• Exceptional written communication and documentation skills.

• Strong organizational abilities and the capacity to transform ambiguity into clear, actionable systems.

• Familiarity with product and delivery tools such as Notion, Jira, and analytics platforms.

• Data literacy and confidence in utilizing both qualitative and quantitative evidence.

• Ability to influence across various functions without relying on formal authority.

• A mindset geared towards continuous improvement, with sound judgment regarding when processes are beneficial and when they hinder progress.

• Comfort in working independently in a high-autonomy, remote setting.

🏝️ Benefits

• Competitive salary based on criteria fulfillment.

• Annual salary increase and bonus contingent on company performance.

• Pension contributions.

• Private healthcare and dental coverage.

• Annual budget for learning and development.

• Full flexibility regarding where, when, and how you work.

• Annual company retreat.

• Collaborate with highly skilled teams in Product, Engineering, Design, and Learning.

• Significant autonomy and meaningful ownership from day one.