Product Manager II – Communications Center Automation

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish the product's vision and strategic direction, ensuring it aligns with company goals and customer requirements.

• Clearly present the business rationale and customer benefits for each initiative or feature.

• Act as the recognized authority on the product, the industry, and the competitive environment.

• Convert product strategy into actionable plans, specifying what to develop and the timing of releases.

• Develop and maintain a comprehensive development roadmap for internal teams along with a high-level roadmap for executives and customers.

• Gather insights from customers, internal stakeholders, and market research to influence the roadmap.

• Collaborate with engineering and cross-functional teams to ensure that deliveries meet market demands and quality benchmarks.

• Collect and organize ideas from customers, sales, and internal stakeholders for the product backlog.

• Prioritize features by balancing user benefits, development efforts, market timing, and competitive edge.

• Monitor and assess product performance, including feature usage, customer satisfaction, and drivers of churn/renewal.

• Conduct trials, pilots, and MVPs to validate assumptions prior to broader launches.

• Engage in ongoing market and competitor analysis.

• Collaborate internally with engineering, sales, marketing, partner success, support, implementation, finance, legal, and leadership teams.

• Interact externally with customers, end-users, and partners to collect feedback and ensure the product addresses real-world needs.

• Advocate for the product through training sessions, sales enablement, webinars, and direct customer interactions.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Business, or a related field. An advanced degree or relevant certifications (e.g., CSPO, SAFe PO) are advantageous.

• A minimum of 5–7 years of experience in a Product Management position.

• Proven track record managing aspects of the product development lifecycle.

• Strong knowledge of Agile methodologies, particularly Scrum or Kanban.

• Experience with tools such as JIRA, Confluence, or similar applications.

• Excellent skills in cross-functional team collaboration.

• Outstanding writing and presentation abilities.

• Strong organizational skills and attention to detail.

• Experience using Aha! Product Management software.

• Familiarity with software engineering concepts, including APIs, databases, and cloud technologies.

• Experience with Call Center software, including ACD, IVR, and AI bots.

• Demonstrated ability to utilize AI tools to enhance product workflows, such as requirements generation, research synthesis, and drafting user stories. Familiarity with AI-native or spec-driven development (SDD) practices is an advantage.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development

• Discretionary performance bonuses