Product Designer – CRM

📋 Description

• Leading and implementing innovative and engaging digital products that enhance customer satisfaction and drive business outcomes. Collaborating within cross-functional product development teams to produce deliverables and artifacts, such as requirements visualizations, participatory designs, concept models, scenarios, user journeys/flows, wireframes, interactive prototypes, and visual designs.

• Offering feedback and guidance to ensure the delivery of intuitive and innovative solutions, while promoting consistency in line with established experience design principles and guidelines – complying with design systems and branding.

• Providing constructive feedback to fellow Product Designers to guarantee the team produces high-quality, data-driven experience designs and visual outputs.

• Collaborating with UX researchers and other product leaders to test and enhance the end-to-end digital experience, maintaining cohesion across the wider digital ecosystem and addressing cross-application design challenges.

• Evaluating and optimizing the performance of new and existing products and services by conducting or participating in usability testing and analyzing analytics data.

• Presenting work to product stakeholders and leadership teams.

• Collaborating with development and design system teams to ensure that design solutions are implemented accurately and consistently.

• Creating user journey maps, workflows, personas, day-in-the-life scenarios, and use case summaries to enhance the organization’s understanding of our users.

• Facilitating design-centered workshops with cross-functional stakeholders based on opportunities identified through research.

⛳️ Requirements

• Bachelor’s degree in design, human-computer interaction (HCI), or equivalent professional experience.

• Motivated by user-centered and design thinking methodologies.

• Experience in building and launching features/products that provide an end-to-end experience across various platforms.

• Proven ability to design intuitive and meaningful mobile applications.

• Practical experience with Figma and prototyping tools.

• Excellent written and verbal communication skills, along with strong interpersonal abilities.

• Case studies that effectively illustrate your approach and design process for solving complex, data-driven problems.

• Capability to work independently as well as collaboratively.

• Preferred: Prior experience using Salesforce.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health benefits including medical, dental, and vision coverage.

• Opportunities for professional development and continuous learning.

• Flexible work schedules and remote work options.

• Generous paid time off and holiday leave.