Process Writer, Associate Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee, mentor, and lead a team of Process Writers responsible for creating and maintaining SOPs, DLPs, process maps, support documents, and other related process documentation.

• Allocate, prioritize, and supervise documentation tasks based on business requirements, risks, deadlines, available resources, and project obligations.

• Assess documentation for thoroughness, precision, clarity, consistency, usability, alignment with operations, and adherence to governance standards.

• Perform quality audits, conduct spot checks, and monitor review cycles.

• Track project timelines, milestones, deliverables, risks, obstacles, dependencies, and resource limitations.

• Ensure Process Writers arrange, lead, document, and follow up on sessions with subject matter experts.

• Guarantee that review cycles are completed punctually and that feedback is addressed thoroughly and accurately.

• Assist in current-state and future-state process mapping, identifying gaps, capturing pain points, and documenting operational issues.

• Emphasize team performance expectations regarding quality, timeliness, communication, responsiveness, professionalism, facilitation, collaboration, time management, coverage, and accountability.

• Prepare and deliver executive-level updates on documentation progress, achievements, risks, issues, priorities, and resource requirements.

• Engage in interview preparation, candidate assessment, onboarding support, training, documentation standards, tool utilization, and team enhancement.

⛳️ Requirements

• Bachelor’s degree in Technical Writing, Business, Communication, or a related discipline, or equivalent experience in technical/process writing, SOP/DLP development, or operational documentation.

• A minimum of five years of experience in process documentation, technical writing, operations, quality, training, project coordination, or a related business area.

• At least one year of experience in leading, mentoring, coordinating, or managing individuals or project-based tasks.

• Experience in developing, reviewing, or maintaining SOPs, DLPs, work instructions, process maps, job aids, or other operational documentation.

• Exceptional written and verbal communication skills, with the ability to clearly summarize complex information for both operational and leadership audiences.

• Strong organizational abilities to manage multiple priorities, deadlines, stakeholders, and deliverables effectively.

• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, SharePoint, and Teams.

• Capability to collaborate effectively with subject matter experts, operations teams, quality resources, project leaders, and leadership stakeholders.

• Experience in leading documentation, process improvement, operations, quality, training, or project-oriented teams.

• Solid understanding of SOPs, DLPs, process documentation, process mapping, and documentation governance.

• Ability to evaluate complex documentation for clarity, completeness, usability, standardization, and operational accuracy.

• Strong project management, facilitation, stakeholder engagement, coaching, and leadership communication skills.

• A mindset geared towards process improvement, with the ability to identify gaps, bottlenecks, rework, missing handoffs, and opportunities for documentation enhancement.

• Lean Six Sigma Green Belt certification is a plus.

• Familiarity with MS Project, Visio, Snagit, UI Path Task Capture, or similar tools.

• Ability to balance quality, timeliness, stakeholder requirements, and team capacity in a dynamic operational environment.

• Capability to work remotely within the United States.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for learning and career development.

• Potential for travel as part of your role (0-10%).

• Generous and flexible vacation policy.

• 401(k) employer matching.

• Comprehensive health benefits package.

• Educational assistance.

• Leadership and technical development programs.

• Video conferencing during interviews and the initial week of orientation.