Principal Customer Success Manager, Enterprise

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Take ownership of and manage a portfolio of key Enterprise accounts (2,501+ employees).

• Foster executive alignment, ensure long-term value realization, and maintain robust net revenue retention.

• Act as a senior security advisor to Chief Information Security Officers (CISOs) and executive leadership teams.

• Shape multi-year account strategies, navigate complex renewals and expansions, and act as a thought partner both internally and externally.

• Enhance Customer Success practices through mentorship, strategic initiatives, and leadership across functions.

⛳️ Requirements

• Over 10 years of experience in Customer Success, Technical Account Management, or Enterprise Account Management within SaaS, ideally in cybersecurity, Identity & Access Management, or enterprise security platforms.

• A proven history of owning and surpassing net revenue retention targets across large Enterprise accounts.

• Successful management of complex, global accounts with multi-million dollar Annual Recurring Revenue (ARR) and multi-year contracts.

• Experience in delivering executive-level forecasts and portfolio insights to senior leadership.

• Proven success in driving strategic upsell and cross-sell initiatives within global organizations.

• Direct engagement with CISOs and executive security stakeholders in consultative discussions.

🏝️ Benefits

• Immediate enrollment in 1Password's benefits program (health, dental, 401k, and more).

• Access to our generous paid time off policy.

• Equity grant.

• Participation in our incentive programs.