Junior Customer Success Analyst – Support

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Ensures that customers receive an exceptional support experience.

• Provides assistance to customers through chat and WhatsApp.

• Addresses customer inquiries and challenges related to platform usage.

• Analyzes and investigates customer reports for potential issues or frequently asked questions, escalating them to the tech team when necessary.

• Communicates feedback and suggestions to our product team.

• Prepares follow-up reports.

⛳️ Requirements

• Experience in SaaS support is required.

• Must be proactive and empathetic.

• Possesses excellent written communication skills.

• Displays curiosity and a desire to learn new concepts.

• Has an investigative mindset for diagnosing issues and finding solutions.

• Organized with strong time management abilities.

• Must be exclusively dedicated (no concurrent employment).

🏝️ Benefits

• Meal allowance on Flash card: R$ 500 per month.

• Health insurance coverage.

• Dental insurance included.

• Total Pass (commuting benefit).

• Day off on your birthday.

• A positive company culture.