Principal Customer Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage a select group of key accounts

• Foster and sustain trusted relationships with decision-makers and stakeholders

• Spearhead strategic customer discussions and business reviews

• Formulate long-term strategies for customer engagement

• Ensure customer retention and facilitate contract renewals

• Identify risks and signs of potential churn early on

• Create initiatives aimed at enhancing customer value

• Spot opportunities for cross-selling and upselling

• Develop business cases and strategies for growth

• Actively nurture and expand existing customer relationships

• Assist in strategic customer projects

• Collaborate closely with SEO, CRO, and delivery teams

• Translate technical subjects into business value

• Ensure a mutual understanding of customer goals and priorities

⛳️ Requirements

• Several years of experience in Customer Success, consulting, Key Account Management, or a similar position

• Experience in supporting complex e-commerce clients

• Knowledge of digital business models, e-commerce, and data-driven marketing

• Capability to align operational measures with strategic business goals

• Strong analytical abilities and an entrepreneurial mindset

• Exceptional communication skills across all organizational levels

• Ability to simplify complexity into clear, concise messages

• High initiative and a strong sense of accountability

• Strong hands-on approach

• Confident demeanor when engaging with business units, management, and C-level stakeholders

🏝️ Benefits

• Subsidized fitness program

• 100% mobile office (remote) or hybrid working options

• Continuous development through transparent career paths