Player Support Agent, French

This is a fully remote position, open to applicants in Morocco.

📋 Description

• Manage 'Calls for Help' received from the community we support.

• Familiarize yourself with the supported games to effectively address player support inquiries.

• Keep informed about workflow, policy, and gameplay updates.

• Utilize ticketing and social media platforms for support tasks.

• Develop innovative solutions to everyday challenges.

• Assist in reporting by tracking data using forms or spreadsheets.

• Provide support to managers with various ad-hoc responsibilities.

• Achieve KPIs related to Productivity, Quality, and Player Satisfaction.

• Fairly enforce community rules within the context of the game.

• Identify and report issues and trends observed in the game.

⛳️ Requirements

• Native or professional-level proficiency in French, with outstanding oral and written communication skills.

• Strong interpersonal and organizational abilities.

• Advanced proficiency in Google Workspace.

• Capacity to multitask, prioritize, and work independently with minimal oversight.

• Familiarity with gaming-related social media platforms such as Reddit, Facebook, X, and Discord.

• A genuine passion for video games.

• CV must be submitted in English.

• Comfortable working in a remote environment.

🏝️ Benefits

• An opportunity to enhance and refine your skills.

• Engage your talents in a wide array of exciting gaming projects.

• Join a team of like-minded individuals in a dynamic, multicultural setting.

• Access to ongoing training and opportunities for professional development.

• Equal employment opportunities and a commitment to an inclusive workplace.