Player Support Agent, English

This is a fully remote position, open to applicants in Philippines, +5 more countries.

📋 Description

• Manage ‘Calls for Help’ received from the community we support

• Develop a deep understanding of supported games to effectively address player concerns

• Keep abreast of workflow, policy, and gameplay updates

• Utilize ticketing systems and social media platforms

• Discover innovative solutions to everyday challenges

• Assist with reporting by monitoring data on forms or spreadsheets

• Provide support to managers with various tasks as needed

• Achieve KPIs related to productivity, quality, and player satisfaction

• Implement community rules consistently within the gaming context

• Identify and report issues and trends within the game

• Deliver player support for game developers and publishers as part of TransPerfect Gaming’s global services team

⛳️ Requirements

• Native or professional-level proficiency in English with outstanding oral and written communication skills

• Exceptional interpersonal and organizational abilities

• Advanced expertise in Google Workspace

• Capability to multitask, prioritize effectively, and work autonomously with minimal oversight

• Strong familiarity with gaming-related social media platforms such as Reddit, Facebook, X, and Discord

• A genuine passion for video games

• CV must be submitted in English

🏝️ Benefits

• The chance to refine and enhance your skills

• Engage your talents in a wide range of exciting gaming projects

• Join a team of like-minded individuals in a dynamic, multicultural setting

• Access to ongoing training and professional development opportunities