Player Support Agent

This is a fully remote position, open to applicants in Philippines, +5 more countries.

📋 Description

• Handle 'Calls for Help' received from the community we support

• Acquire knowledge of supported games to effectively address player concerns

• Keep informed about updates in workflow, policies, and gameplay

• Utilize ticketing systems and social media platforms

• Develop innovative solutions for everyday challenges

• Assist in reporting by maintaining data through forms or spreadsheets

• Provide support to managers with various tasks as needed

• Meet key performance indicators related to productivity, quality, and player satisfaction

• Uphold community guidelines and ensure fair treatment of all players within the game

• Identify and report issues and trends occurring in the game

⛳️ Requirements

• Native or professional-level proficiency in English with outstanding verbal and written communication skills

• Strong interpersonal and organizational abilities

• Advanced proficiency in Google Workspace

• Capacity to multitask, prioritize effectively, and work autonomously with minimal oversight

• Familiarity with gaming-related social media platforms such as Reddit, Facebook, X, and Discord

• A genuine passion for video games

• Resume must be submitted in English

🏝️ Benefits

• Opportunity to refine and enhance your skills

• Apply your abilities to a wide range of exciting gaming projects

• Work alongside a team of like-minded individuals in a dynamic, multicultural setting

• Access to ongoing training and professional development opportunities

• Commitment to equal employment opportunities and fostering an inclusive workplace