Player Support Agent

This is a fully remote position, open to applicants in Philippines, +5 more countries.

📋 Description

• Handle ‘Calls for Help’ received from the community we support.

• Acquire knowledge of the supported games to effectively address player concerns.

• Keep informed about workflow, policy, and gameplay updates.

• Utilize ticketing systems and social media platforms.

• Develop innovative solutions to daily challenges.

• Aid in reporting by monitoring data on forms or spreadsheets.

• Assist managers with various tasks as needed.

• Achieve KPIs related to Productivity, Quality, and Player Satisfaction.

• Uphold community guidelines and treat players with fairness.

• Report any issues and trends identified within the game.

• Provide player support for game developers and publishers worldwide.

⛳️ Requirements

• Native or professional-level English with outstanding oral and written communication skills.

• Strong interpersonal and organizational abilities.

• Proficient in Google Workspace.

• Capability to multitask, prioritize, and work independently with minimal oversight.

• Familiarity with gaming-related social media platforms such as Reddit, Facebook, X, and Discord.

• A genuine passion for video games.

• Resume must be provided in English.

🏝️ Benefits

• An opportunity to refine and enhance your skills.

• Apply your expertise to a wide array of engaging gaming projects.

• Work alongside like-minded individuals in a dynamic, multicultural setting.

• Continuous training and opportunities for professional self-improvement.

• Commitment to equal employment opportunities and fostering an inclusive workplace.

• Accessibility for all individuals.