Planning Specialist

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Develop routing plans utilizing work order data alongside routing analysis software.

• Modify territory plans to establish effective and efficient daily and weekly tactical routes.

• Conduct data analysis of plans, resource availability, and territory configurations.

• Maintain geographic codes, customer addresses, and relevant customer information.

• Relay routes within designated territories to service personnel.

• Summarize and review plans on a daily basis with the Service Planning Supervisor.

• Generate daily summary reports and present them to the supervisor.

• Provide metrics to the Service Planning Supervisor as well as to Branch Managers and Technicians.

• Carry out additional duties as assigned.

⛳️ Requirements

• Comprehensive understanding of routing and scheduling software systems.

• In-depth knowledge of operations within branch service departments, resource management, territory structures, recurring service planning, and scheduling availability.

• Strong verbal and written communication skills, inclusive of public speaking abilities.

• Exceptional analytical skills with great attention to detail.

• Advanced proficiency in MS Office applications: Word, Excel, Outlook, and PowerPoint.

• Capability to read, analyze, and interpret business documents, maintenance instructions, procedural manuals, and governmental regulations.

• Proficient in managing multiple repetitive tasks.

• Fundamental understanding of texting software or other necessary tools for the position.

• Ability to engage effectively with colleagues and the public.

• Basic knowledge of company operational systems.

• Skill in influencing both internal and external stakeholders.

• Demonstrated drive, work ethic, personal accountability, sound judgment, and meticulous attention to detail.

• High school diploma, GED, or equivalent combination of education and/or experience within the service industry.

• 1–2 years of relevant experience as a dispatcher and/or customer service representative.

• Capacity to lift, carry, push, pull, or reposition items up to 10 pounds occasionally.

• Ability to sit for extended periods while utilizing computers and phones.

• Close visual acuity required for detail-oriented data preparation, analysis, computer-screen viewing, and reading.

• Must be able to work in indoor environments.

🏝️ Benefits

• Benefits commence on Day 1 for Full-Time Colleagues with no waiting period.

• Opportunities for professional and personal development.

• Multiple pathways for career advancement.

• Access to training and development programs.

• Tuition reimbursement benefits for full-time employees.

• Medical, dental, vision, disability, and life insurance coverage.

• 401(k) retirement plan with company-matching contributions.

• Paid vacation days and sick leave.

• Company-paid holidays and floating holidays.

• Performance incentives available for many positions.

• Prioritization of health, safety, and flexibility.