Personal Lines Property & Casualty Insurance Broker – Customer Service

This is a fully remote position, open to applicants in Canada.

📋 Description

• Support clients with their home and auto insurance requirements

• Address coverage inquiries, offer tailored advice, and implement policy modifications

• Reach out to clients proactively regarding policy renewals

• Effectively communicate with clients via phone, email, and SMS

• Track personal performance and achieve daily, weekly, and monthly objectives

• Keep precise records of client interactions

• Collaborate closely with the customer service team

• Remain updated on product knowledge and industry developments

• Advance to a senior role within our insurance team or a team lead position after your initial two years with us

⛳️ Requirements

• Valid AMF (Autorité des marchés financiers) license

• At least 2 years of experience as a broker or agent

• Minimum of 5 years of pertinent customer service experience

• Proactive attitude

• Excellent problem-solving abilities

• Strong verbal and written communication skills in both French and English

• Quick learner with a passion for technology

🏝️ Benefits

• Competitive salary with monthly bonuses

• Up to 5 weeks of vacation annually

• 100% remote work option or office situated in downtown Montreal

• Opportunity to work internationally for up to 90 days each year

• Group benefits including health, dental, vision, etc., along with life insurance

• Unlimited sick and mental health days

• Paid parental leave (an additional 4 months)

• Flexible start date (the sooner, the better!)