Personal Injury Client Support Representative

This is a fully remote position, open to applicants in Chile.

📋 Description

• Manage incoming calls by answering, screening, and directing them to the suitable team member.

• Relay messages or direct calls to voicemail if staff are not available.

• Record phone calls and upload documents into the online document management system.

• Provide administrative support to office personnel, including tasks such as faxing, copying, and organizing files.

• Maintain consistent communication with clients and address their inquiries.

• Acquire insurance coverage details promptly.

• Follow up on medical treatments to ensure continuity of care.

• Request and retrieve medical records and billing statements from healthcare providers.

• Interact with insurance companies regarding the status of treatments and update adjuster information in the system.

• Carry out additional administrative and case-related tasks as needed.

⛳️ Requirements

• Availability to work full-time for a 40-hour week.

• Professional proficiency in both English and Spanish, with excellent written and verbal communication abilities.

• Background in plaintiff personal injury law firms, medical offices or healthcare scheduling, legal intake or case support, high-volume inbound call centers, or virtual assistant positions supporting U.S. businesses.

• Familiarity with CRM or case management systems like Litify, Filevine, SmartAdvocate, or Clio.

• Technical requirements for computer equipment: Windows 10 with Intel i5 (8th Gen+) or 2GHz and 8 cores, 16 GB RAM, 256 GB SSD; or macOS 11 (Big Sur+) with Apple M1 or Intel i5, 8 GB RAM, 256 GB SSD.

• USB noise-cancelling headset is required.

• A webcam is necessary for daily meetings.

• Internet connection with a download speed of 30 Mbps and an upload speed of 15 Mbps.

• Latency (Ping) should be below 100ms.

🏝️ Benefits

• Employees have the flexibility to work remotely.

• Enjoy two days off each week.

• Required equipment includes a USB noise-cancelling headset and webcam for daily meetings.

• Wired Ethernet is preferred; 5 GHz Wi-Fi is acceptable.