Personal Injury Client Support Representative

This is a fully remote position, open to applicants in Bolivia.

📋 Description

• Manage incoming calls by answering, screening, and directing them to the appropriate team member.

• Relay messages or transfer calls to voicemail when staff members are unavailable.

• Document phone calls and upload corresponding files into the online document management system.

• Offer clerical support to office personnel, which includes faxing, copying, and organizing files.

• Maintain consistent communication with clients and address their inquiries.

• Acquire insurance coverage details promptly.

• Follow up on medical treatments to ensure continuity of care.

• Request and collect medical records and billing statements from healthcare providers.

• Liaise with insurance companies to discuss treatment statuses.

• Update adjuster information in the system as needed.

• Carry out other administrative and case-specific tasks as assigned.

⛳️ Requirements

• Availability for a full-time 40-hour workweek.

• Professional proficiency in both English and Spanish, encompassing strong written and verbal communication skills.

• Background in plaintiff personal injury law firms, medical offices or healthcare scheduling, legal intake or case support, high-volume call centers, or virtual assistant roles for U.S. businesses.

• Familiarity with CRM or case management software such as Litify, Filevine, SmartAdvocate, or Clio.

• For Windows: Windows 10 with an Intel i5 (8th Gen+) or 2GHz and 8 cores, 16 GB RAM, 256 GB SSD.

• For Mac: macOS 11 (Big Sur+) with an Apple M1 or Intel i5, 8 GB RAM, 256 GB SSD.

• USB noise-cancelling headset required.

• Webcam is necessary for daily meetings.

• Wired Ethernet connection preferred or acceptable 5 GHz Wi-Fi.

• Minimum internet speed of 30 Mbps download and 15 Mbps upload.

• Latency must be under 100ms.

• Must possess independent contractor status.

🏝️ Benefits

• Opportunity to work remotely.

• Full-time 40-hour workweek with two days off.

• One weekend day may be required based on business needs.