Performance Coach, Mechanical

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Evaluate current practices of members’ automotive shops and suggest enhancements based on ATI’s best practices and techniques.

• Coach, consult, train, and mentor independent repair shop owners to help them reach their business objectives.

• Support members through ATI’s 48-month re-engineering program and alumni initiatives.

• Attend to shop owners’ requirements and communicate via phone, Zoom, and email.

• Analyze financial statements, assess competitors, and scrutinize business practices.

• Create business models or recommendations and present them to clients.

• Achieve or surpass ATI targets, including client ROI, CSI scores, customer satisfaction, report cards, road maps, and alumni conversion rates.

• Maintain regular client communication and ensure class participation.

• Track members’ program progress and align their needs with their desires.

• Complete startup and client agreement documentation and keep weekly client notes updated.

• Provide research and content for articles, training materials, and classroom use.

• Engage in coaches meetings, company meetings, one-on-ones, classes, peer performance groups, podcasts, owner events, presentations, and trade shows.

• Participate in shop owner dinner events, SuperConference, and other industry-related gatherings.

• Manage calendar and time effectively.

⛳️ Requirements

• At least 10 years of total automotive experience.

• Strong emphasis on service writing, shop management, operations management, or prior shop ownership.

• Preferably have experience in the independent, non-dealer aftermarket sector.

• Experience in operations management, ideally within an aftermarket chain with established internal frameworks and processes.

• Outstanding coaching and mentoring capabilities.

• Strong understanding of the automotive business landscape.

• Ability to influence others through phone and video conferencing.

• Minimum of 4 years' experience teaching, instructing, and mentoring small business owners or employees.

• Clear comprehension of the challenges faced by independent shop owners.

• Proven track record in consultative management, people development, and business management.

• Prior success in an organization that sets monthly objectives.

• Proficient in computer applications, especially Word and Excel.

• Familiarity with Salesforce CRM is advantageous.

• Strong sales skills are highly preferred.

• Experience in accounting or P&L management.

• Background in marketing and online/social media.

• Excellent writing abilities; interest in article writing is a plus.

• Solid understanding of recruiting and retaining high-quality staff.

• Exceptional communication, interpersonal, and persuasion skills.

• Capability to persuade business owners to implement significant changes and paradigm shifts.

• Professional and appropriate personal appearance.

• Willingness to attend mandatory company meetings, classes, events, and industry activities.

🏝️ Benefits

• Health and wellness benefits.

• Paid time off.

• Holiday pay.

• Early access to 50% of earned wages through the myFlexPay program.

• Additional commissions or bonus incentives may apply based on the role.