Patient Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Schedule, coordinate, and confirm patient appointments.

• Dispatch appointment reminders and follow up with patients as necessary.

• Assist in managing provider schedules to ensure smooth patient flow.

• Maintain precise and current patient records utilizing Allscripts/Veradigm PM and EHR systems.

• Ensure all patient information is documented accurately and in accordance with privacy regulations.

• Review and update patient demographics, insurance details, and medical records.

• Respond professionally to patient inquiries through phone, email, and other communication channels.

• Provide prompt assistance regarding appointments, medication requests, and general healthcare-related queries.

• Offer compassionate and patient-centered support while upholding confidentiality.

• Act as a liaison between patients, healthcare providers, pharmacies, and other medical professionals.

• Coordinate referrals, follow-ups, and patient care activities as directed.

• Process medication prior authorization requests using CoverMyMeds.com and other relevant platforms.

• Communicate with insurance companies, pharmacies, and providers to secure authorization approvals.

⛳️ Requirements

• A minimum of 1 year of demonstrated experience in patient coordination, care management, medical administration, or as a Medical Virtual Assistant.

• An active Registered Nurse (RN) license is strongly preferred.

• Prior experience using Allscripts/Veradigm PM and EHR or similar electronic health record systems.

• Familiarity with CoverMyMeds.com or equivalent prior authorization platforms.

• Exceptional verbal and written communication skills in English.

• Relevant experience in healthcare, clinical, or medical administration.

• Strong organizational abilities and meticulous attention to detail.

• Capacity to work independently within a remote setting.

• Must possess proficient speaking and writing skills in clear English.

• Must have pertinent work experience.

• Required to submit an NBI clearance and/or Local Police Clearance background check prior to onboarding [mandatory].

• Must be available for video meetings with your camera on when necessary.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access world-class assistance for inquiries, guidance, contract matters, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to confidently handle PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Gain access to our proprietary training on communication, client management, productivity systems, and best practices to become a top-performing VA and boost long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to assist you in performing at your best.

• Optional Performance-Based Incentives: Some clients may provide bonuses, incentives, or increased hours based on your performance.