Patient Support Agent, German Speaking – Fixed Term Contract

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist patients and healthcare professionals in the German and UK markets.

• Offer support and address inquiries.

• Educate patients and clinicians on utilizing Doccla services and medical devices.

• Interact with clinicians and patients through phone and email communication.

• Adhere to standard operating procedures and policies related to patient safety and information governance.

• Manage confidential patient information securely and sensitively within a regulated environment.

• Provide support to colleagues during challenging situations.

• Mentor and coach new team members.

• Share successes, challenges, and ideas to ensure patient-centricity in the business.

⛳️ Requirements

• Previous experience in healthcare is preferred but not mandatory.

• Possess a humble, positive, and dedicated attitude.

• Be a collaborative and dependable team player.

• Fluent and proficient in both English and German.

• Exhibit excellent verbal and written communication skills.

• Available for full-time work, 5 days a week, including rotational evenings, weekends, and bank holidays.

• Flexible for shifts between 8am and 9pm.

• Reliable WiFi connection that supports clear video calls.

• Proficient in using computer systems and related technologies.

• Previous experience with customer service CRM systems, like Zendesk, is a plus.

• Ability to learn new systems and software quickly.

• Comfortable in a fast-paced and ever-changing environment.

• Training will be conducted remotely.

• A DBS check is required for all positions.

• Must not be barred from working with children or vulnerable adults.

🏝️ Benefits

• 25 days of annual leave plus up to 8 UK bank holidays (varies based on the role).

• Option to buy or sell holidays.

• Flexible remote working options.

• Remote working stipend.

• Employee stock options.

• 4% pension on full basic salary.

• 4x salary life insurance.

• Private health insurance.

• 4 months of full pay for birthing parents.

• 4 weeks of full pay for non-birthing parents.

• Phased return to paid work.

• Sick pay.

• Free daily lunch at the London HQ.

• Pet-friendly office environment.

• £500 learning and development budget per employee.

• Cycle to work scheme.

• 24/7 GP appointment access.

• Mental health support services.

• Nutrition and fitness guidance.

• Access to second opinions and health checks.

• Competitive compensation package (base salary plus stock options).

• Opportunities for professional growth and leadership roles.