Patient Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Professionally manage, screen, and respond to a high volume of incoming calls.

• Facilitate patient access to the practice by organizing and modifying appointments for multiple providers.

• Follow department protocols by utilizing a phone script, clinical decision trees, and scheduling guidelines.

• Provide patients and external ordering physicians' offices with detailed instructions for complex exam preparations.

⛳️ Requirements

• A minimum of 1+ year of recent (2023-2026) experience in a healthcare call center, managing high volume inbound calls while meeting performance metrics.

• Proven experience in scheduling patient appointments, insurance verification, and familiarity with medical terminology.

• Experience as a Medical Assistant is advantageous but not mandatory.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance options.

• 401(k) Retirement Plan with both pre-tax and Roth post-tax contributions available.

• Voluntary Life Insurance and AD&D for employees and their dependents.

• Short-term and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave options including PTO, vacation, or sick leave.