Patient Scheduling Representative

This is a fully remote position, open to applicants in Alabama, +13 more states.

📋 Description

• Verify and gather patient demographic and insurance details through direct data entry into the electronic medical record during scheduling and referrals.

• Conduct face-to-face or inbound/outbound telephone interviews with patients or their authorized representatives.

• Record discussions and referral/scheduling activities in the encounter, schedule book, and patient chart.

• Navigate web-based products and system applications for registration and scheduling purposes.

• Accurately identify patients and enter clinical, demographic, and insurance information.

• Provide explanations of scheduled procedures and necessary patient instructions.

• Document patient visits, provider communications, orders, insurance verification, financial education, and payments.

• Clarify legal forms and obtain required signatures.

• Identify insurance carriers and record eligibility, benefits, and authorization requirements.

• Submit notifications and secure authorizations for medical services, surgical procedures, and inpatient/observation stays.

• Educate patients regarding insurance eligibility, coverage, and medical financial assistance programs.

• Collect patient financial liabilities and perform payment entry along with cash reconciliation.

• Execute PBX switchboard functions, handle calls, page codes and fire alarms, and manage assigned call volumes.

• Assist clinical departments with registration, scheduled-service data entry, provider orders, insurance coverage, and financial-assistance inquiries.

• Report safety incidents using the Midas/RDE tool and monitor the workplace for safety concerns.

• Ensure compliance with relevant regulations, statutes, and company policies.

• Complete mandatory modules and job-specific training.

⛳️ Requirements

• High School Diploma or GED — Required.

• Coursework in Medical Terminology — Preferred.

• Basic computer skills, including keyboarding at a speed of 25–35 words per minute — Preferred.

• One year of experience in a call center or customer service role, or one year of experience in a medical facility — Preferred.

• Proficiency in Microsoft Applications, including Excel, Word, and PowerPoint — Preferred.

• Ability to navigate web-based products or system applications for registration and scheduling.

• Basic understanding of EMTALA and HIPAA-Privacy regulations regarding patient confidentiality.

• Foundational knowledge of CPT and ICD-10 diagnosis coding documentation.

• Basic understanding of Medicare, AHCCCS/Medicaid, Workers Comp, and commercial payer requirements.

• Competence in using computers and basic software programs.

• Must maintain required certifications and/or licenses current if necessary for the role.

• Must complete mandatory modules and job-specific training within the allocated timeframe.

• Residence in one of NAH's eligible remote-hiring states: Alabama, Arizona, Florida, Georgia, Idaho, Indiana, Kansas, Michigan, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, or Texas.

🏝️ Benefits

• Regular Full-Time position, 40 hours per week.

• Opportunity for remote work / telecommuting.

• Access to company-mandated modules and job-specific training.

• Safety-related training programs available.

• Medical financial assistance programs discussed with patients.