Patient Financial Counselor, Client Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Provide clients with information regarding insurance benefits, coverage choices, and their financial obligations for services received.

• Meet with clients to discuss payment alternatives, including those who are uninsured, underinsured, or commercially insured.

• Aid clients in applying for Medicaid, various insurance programs, financial aid, and other available assistance.

• Assess eligibility and apply for grants, funding options, and sliding scale fee programs as needed.

• Manage referrals, advanced beneficiary notices (ABNs), and other necessary financial documentation.

• Deliver compassionate and professional customer service while addressing financial inquiries and concerns.

• Create customized payment plans based on clients' financial circumstances and oversee compliance.

• Gather self-pay balances and follow up on overdue accounts.

• Accurately record client payments and reconcile daily cash and payment transactions.

• Analyze aging reports and proactively reach out regarding outstanding balances.

• Assist with collection efforts for clients recently discharged from care.

• Engage in collections review meetings and support the assignment of accounts to external collection agencies when necessary.

• Assist throughout all stages of the collections process while fostering positive relationships with clients.

⛳️ Requirements

• At least 1 year of experience in healthcare administration, patient financial services, medical billing, insurance verification, or revenue cycle management.

• Familiarity with insurance benefits, Medicaid eligibility, patient collections, and management of payment plans.

• Excellent customer service, communication, and problem-solving abilities.

• Proficient in electronic health records (EHR), billing systems, and Microsoft Office applications.

• Capable of handling confidential information with professionalism and discretion.

• Must demonstrate proficiency in spoken and written English.

• Relevant work experience is required.

• Ability to submit an NBI clearance and/or Local Police Clearance background check prior to onboarding [mandatory].

• Must be available for video meetings with the camera on (when required).

• Access to a reliable laptop or desktop computer.

• High-speed internet connection (minimum of 25 Mbps).

• Noise-canceling headset.

• Webcam for virtual meetings.

• A quiet and professional workspace is essential.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to exceptional support for inquiries, guidance, contract issues, and client communications.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to empower you to confidently manage PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Access to our exclusive training on communication, client management, productivity systems, and best practices to position you as a top-performing VA and improve long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off in accordance with the client’s needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only applicable if offered by the client.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to assist you in performing at your best.

• Optional Performance-Based Incentives: Some clients may provide bonuses, incentives, or increased hours based on your performance.