Patient Financial Counseling Assistant

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist patients during outpatient, inpatient, and ambulatory surgery visits by thoroughly explaining complex commercial and government insurance policies and benefits.

• Evaluate intricate financial circumstances and identify suitable program eligibility for both public and private options.

• Collaborate closely with patients to finalize the application process and gather verifications for various financial assistance programs, including Charity, HCAP, and Medicaid.

• Generate precise estimates, gather deposits, and establish payment plans.

• Partner with clinical teams, including senior hospital administration, to enhance discharge planning or ongoing treatment programs when financial needs are recognized.

⛳️ Requirements

• High School Diploma or GED is required.

• Proficient in PC usage and possess strong interpersonal, verbal, and written communication skills.

• A minimum of 6 months of experience in customer service or a healthcare setting.

• Familiarity with Windows, Excel, and internet/intranet navigation tools is essential.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage, with a significant portion of the cost covered by Ohio State.

• Paid time off, which includes sick leave, vacation days, and 11 holidays.

• Access to a state retirement plan or an alternative retirement plan, both offering generous employer contributions.