Patient Experience Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver prompt technical assistance, offering guidance on appropriate usage and general platform education to patients through email and phone communication.

• Act as a primary point of contact for patients seeking to access their health records and navigate the PocketHealth platform effectively.

• Leverage feedback collected from patients and providers to collaborate with our Management and Engineering teams in shaping the future development of the PocketHealth platform.

⛳️ Requirements

• Availability to work Monday to Friday, from 11am to 7pm EST OR Monday to Friday, from 12pm to 8pm EST.

• Exceptional communication skills in English, both verbal and written.

• A minimum of 2-3 years of experience in a customer service role with communication conducted over phone and email (required).

• Excellent organizational abilities and a talent for managing multiple tasks simultaneously.

• Experience in or a passion for the healthcare sector would be advantageous, though not mandatory.

• Background in Technical Support is considered a plus.

🏝️ Benefits

• Competitive salaries and benefits, including stock options available to every employee!

• Four weeks of paid vacation.

• Unlimited paid wellness days.

• Extended mental health coverage.

• 16 weeks of parental leave top-up.