Patient Customer Service and Collection Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage patient accounts and ensure accuracy in accounts receivable.

• Reach out to patients for the collection of overdue payments.

• Investigate and address patient billing inquiries, issues, and discrepancies.

• Record actions taken to resolve outstanding balances.

• Liaise with patients and insurance providers to rectify billing matters.

• Maintain compliance with federal and state regulations as well as Solaris Health policies.

• Clarify Care Credit options and motivate patients to consider applying.

• Assist patients in establishing feasible payment plans.

• Deliver customer service to both patients and insurance companies.

• Prepare specialized invoices and relevant information.

• Compile accurate files for submission to collection agencies.

• Verify patient demographics and update registration details.

• Complete annual compliance training and report any suspected concerns or violations.

• Execute other duties related to the position as assigned.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• Demonstrated experience in medical billing and collections.

• Familiarity with billing software, electronic health records, and other relevant systems.

• Understanding of medical terminology, healthcare coding systems, and clinical operations.

• Experience with Practice Management systems and other software applications.

• Ability to adhere to compliance policies and procedures.

• Accuracy and proficiency in data entry tasks.

• Capability to handle multiple projects with meticulous attention to detail.

• Exceptional verbal and written communication abilities.

• Strong organizational skills and meticulousness.

• Robust analytical and problem-solving capabilities.

• Proficient in Microsoft Office applications.

• Capacity to work independently and meet deadlines.

• Ability to maintain composure in challenging situations.

• Commitment to safeguarding the confidentiality of protected health information in accordance with HIPAA.

• Ability to comply with relevant laws, regulations, and Solaris Health policies.

• Certifications, licensures, or registry requirements: Not applicable.

• Required travel: Not applicable.

🏝️ Benefits

• Competitive salary

• Paid time off (PTO)

• Holiday pay

• Health insurance

• Dental insurance

• Vision insurance

• Life insurance

• Pet insurance

• Health savings account

• Paid sick leave

• Paid holidays

• Profit sharing

• Retirement plan

• No weekend shifts

• No evening shifts

• No holiday shifts