This is a fully remote position, open to applicants in Panama.

📋 Description

• Respond promptly to incoming SMS and phone inquiries from potential patients.

• Conduct warm, compassionate intake conversations to comprehend patient needs and aspirations.

• Arrange consultations utilizing Calendly and internal systems.

• Precisely document patient information and notes in CRM and EMR platforms.

• Perform timely follow-ups to foster engagement and assist with scheduling.

• Keep organized records while ensuring confidentiality and data accuracy.

⛳️ Requirements

• A minimum of 2 years' experience in patient intake, care coordination, medical front desk, or healthcare customer support roles.

• Exceptional written and verbal communication skills in English.

• Strong interpersonal abilities with a naturally empathetic and patient-centered approach.

• Comfortable operating in a structured on-call environment with consistent responsiveness during assigned hours.

• Proficiency in Google Workspace and basic spreadsheet management (Excel or Google Sheets).

• Prior experience in remote work is essential. Candidates must be adept with remote collaboration tools (such as Slack, Zoom, Google Workspace, Asana, or similar) and have ideally worked with companies based in the US or UK. Applications lacking this experience will not be considered.