Patient Care Navigator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Accountable for the prompt enrollment of patients into the Patient Support Program.

• Efficiently addresses calls, emails, and voicemails in a friendly manner.

• Confidently navigates the Canadian reimbursement landscape to secure coverage for various disease states, products, and testing.

• Cultivates strong relationships with patients, caregivers, and their healthcare teams by instilling confidence, trust, security, and relief.

• Timely sets and processes tasks to ensure an optimal experience for both patients and physicians.

• Coordinates and tracks patient services promptly, ensuring quick and continuous access to therapy.

• Prioritizes conflicting needs, handles all matters efficiently, and follows through on tasks to ensure successful completion.

• Updates the Customer Relationship Management (CRM) system electronically and provides timely proactive updates to patients and clinics.

• Successfully manages critical aspects of deliverables with a hands-on collaborative approach.

• Reports Adverse Events / Severe Adverse Events (AE / SAEs) following Standard Operating Procedure (SOP) guidelines.

• Required to maintain specified service levels for various clients, projects, and initiatives.

• Encourages and promotes a spirit of teamwork when collaborating with various internal business units.

• Serves as a liaison, providing ongoing feedback to the Manager based on field observations and customer feedback regarding service quality, training, and other important areas.

• Completes all relevant reports (billing, time sheets, expenses, mileage, validates CRM reports, etc.) according to established timelines and required standards.

• Engages in building relationships essential to the organization's success and manages various special projects, some of which may impact the organization.

• Consistently upholds professionalism and strict confidentiality with all materials, exercising discretion when interacting with the business.

• Performs additional duties as required and determined by your Manager.

⛳️ Requirements

• A Bachelor’s degree in a relevant field or equivalent work experience.

• Prior experience in a specialty pharmacy is considered a significant asset.

• Experience in disease state areas such as Dermatology, Hepatology, and/or Gastroenterology.

• Direct experience working with Physicians, along with a comprehensive understanding of patient flow.

• Proficient in Microsoft Office suite, phone systems, and experienced with databases (i.e., ERP/CRM).

• Extensive computer and software proficiency.

• Previous experience in Patient Support Programs is required.

• Strong organizational abilities with the capability to manage changing priorities effortlessly and independently.

• Ability to accurately input information into various paper and electronic forms, with a focus on detail and accuracy being crucial.

• A self-directed individual who can work independently with minimal supervision.

• Knowledge of private and public reimbursement structures, systems, and navigation processes is necessary.

• Must be capable of working from home and have a quiet, private home office environment.

• Excellent verbal and written communication skills in English.

• Strong analytical skills, including the ability to interpret regulations and legislation.

• Familiarity with the pharmaceutical distribution industry is required.

• Exceptional interpersonal skills, along with customer service, problem-solving, and conflict resolution abilities.

🏝️ Benefits

• Competitive Salary and generous vacation entitlement

• Wellness Program (5 paid days off for your well-being!)

• Paid Sick Days

• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance

• Employee & Family Assistance Program

• RRSP Matching Program