Patient Care Coordinator – Dermatology

This is a fully remote position, open to applicants in Florida.

📋 Description

• Inform communities, facilities, and providers about scheduled visit dates, request consultations, and deliver visit schedules.

• Organize and keep monthly provider calendars up to date.

• Utilize scheduling software to create visit templates and reports for the distribution of monthly flyers to accounts.

• Build and sustain strong relationships with key decision-makers in the community and facility to foster growth and address any concerns.

• Identify areas needing improvement and opportunities for growth while maintaining current account information in CRM.

• Work collaboratively with practitioners to ensure smooth patient care.

• Complete tasks assigned in Planner, including scheduling and confirming patient appointments, follow-ups, and referrals.

• Create and upload schedules for practitioners and facilities.

• Coordinate with patients, Power of Attorneys, and facilities to arrange appointments or address concerns as necessary.

• Use CRM to inform facilities of upcoming visits and request patient sign-up lists along with any missing documentation.

• Respond to voicemails promptly.

• Promote relationship-building to enhance growth within the facility via phone and email.

• Monitor insurance logs for new approvals.

• Track outstanding referrals and authorization requests.

• Oversee the Reschedule queue in eDerm and reschedule patients as needed.

⛳️ Requirements

• High School Diploma (or equivalent).

• Previous Healthcare Experience: Background in patient care coordination and patient scheduling.

• Strong understanding of insurance eligibility using Availity and specific Payor platforms.

• Excellent Communication: Friendly, clear, and professional phone etiquette.

• Organizational Skills: Capable of managing multiple tasks efficiently and accurately in a fast-paced environment.

• Tech Savvy: Comfortable using medical software and EHR systems.

• Compassionate Mindset: A sincere desire to assist others and prioritize patient care.

• Access to high-speed internet.

🏝️ Benefits

• Comprehensive health benefits package.

• Opportunities for professional development and training.

• Flexible working hours and remote work options.