Patient Care Coordinator

This is a fully remote position, open to applicants in Texas.

📋 Description

• Establishing a responsive, concierge-level support environment

• Anticipating patient needs and addressing them proactively

• Scheduling patient appointments and coordinating lab draws with accuracy

• Sending customized reminders and clear guidelines

• Resolving patient concerns swiftly and thoroughly

• Identifying and removing potential friction points

• Collaborating with Executive Assistants for seamless scheduling

• Managing lab orders and diligently tracking test outcomes

• Streamlining workflows that help physicians and APPs stay organized

• Keeping patient charts meticulously updated in real-time

• Detecting and correcting documentation inaccuracies

• Uploading and organizing patient documents and results

• Ensuring crucial information reaches the appropriate team members on time

• Fostering trusted relationships with valued consultants and referral sources

• Making referrals and ensuring all details are attended to

• Navigating external healthcare systems on behalf of patients

• Coordinating specialized testing with meticulous attention to detail

• Creating seamless transitions between Early Medical and external providers

• Identifying opportunities for process and workflow enhancements

• Addressing gaps and proposing innovative solutions

• Assisting colleagues during peak periods

• Contributing insights to initiatives aimed at process improvement

• Developing systems that benefit the entire clinical team.

⛳️ Requirements

• Bachelor's degree or higher is preferred.

• Over 5 years of experience in coordinating patient care within a healthcare setting (primary care/internal medicine/concierge medicine/membership-based clinic preferred), demonstrating exceptional service delivery and advanced administrative skills.

• Proven experience supporting executives, physicians, advanced practice providers, or other senior professionals in a dynamic, high-touch environment.

• Experience managing multiple complex workflows simultaneously while ensuring exceptional attention to detail and follow-through.

• Background in concierge, executive, membership-based, or high-touch healthcare practices.

• Experience in coordinating specialty referrals, laboratory testing, prior authorizations, or intricate longitudinal care plans.

• Demonstrated ability to prioritize competing demands, adapt swiftly to changing priorities, and consistently produce high-quality work under pressure.

• Proficient in Microsoft Office Suite, Adobe Acrobat, Electronic Medical Record (EMR) systems, and Customer Relationship Management (CRM) platforms.

• Comfortable learning new technologies and navigating multiple systems throughout the workday.

• Familiarity with telemedicine or virtual care delivery models.

• Experience working in a fully remote or distributed environment, showcasing strong self-management, written communication, and digital collaboration skills.

• Genuine enthusiasm for preventive medicine, longevity, health optimization, and Early Medical's mission. Familiarity with Dr. Peter Attia's work and the principles of Medicine 3.0 is strongly preferred.

🏝️ Benefits

• 100% employer-covered medical, vision, and dental insurance (multiple plans available).

• 100% employer-paid life insurance, along with short-term and long-term disability insurance.

• Employer-sponsored HSA contributions for HDHP medical plans.

• Additional HSA and FSA spending account options for employees.

• 401(k) plan with a 5% company match.

• Generous PTO and holiday schedule.

• Company-provided technology and a work-from-home stipend.

• The opportunity to work at the cutting edge of health and longevity science alongside a team of world-class professionals dedicated to precision, mastery, and excellence.