Patient Advocacy Representative – Inbound Call Center

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Respond to incoming calls from patients, medical offices, and insurance providers.

• Initiate outbound calls to patients and medical offices to gather information or provide updates on cases.

• Analyze case histories and insurance documents to relay information to callers effectively.

• Inform patients and physicians about the results of benefit investigations.

• Assess patients for potential eligibility for financial assistance programs.

• Execute special projects as directed by management.

• Achieve productivity and quality targets established by call center management.

• Engage in team meetings by discussing observed patterns and recurring issues found in cases and calls.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• High School diploma or GED equivalent.

• Exceptional customer service abilities.

• Previous experience in a call center is preferred, but not mandatory.

• Capacity to maintain confidentiality.

• Strong listening skills and the ability to collaborate well with others.

• Attention to detail is essential.

• Outstanding written and verbal communication skills.

• Capable of prioritizing tasks, working independently, and pursuing objectives without supervision.

• Quick learner with the ability to navigate various computer applications.

• Proficient in Microsoft Word and Excel.

🏝️ Benefits

• Comprehensive health insurance options.

• Retirement savings plans with company matching.

• Paid time off and holidays.

• Opportunities for professional development and growth.