Patient Access Scheduler

This is a fully remote position, open to applicants in Florida.

📋 Description

• Arrange appointments for patients regarding diagnostic tests, surgeries, therapies, physician consultations, and various procedures/treatments.

• Gather and confirm demographic and insurance details.

• Register patients and input information into the scheduling system.

• Operate in a call center-type setting.

• Achieve individual quality performance metrics.

• Deliver professional, empathetic, and welcoming service to patients of all ages, their families, staff, physicians, and community members.

⛳️ Requirements

• High School diploma, certificate, GED, training, or equivalent experience.

• Successfully complete and pass the Patient Access training course.

• Ability to thrive in a high-volume, fast-paced work environment.

• Capability to perform basic mathematical calculations.

• Detail-oriented and organized.

• Team-oriented.

• Compassionate, possessing excellent customer service and interpersonal communication abilities.

• Basic understanding of medical and insurance terminology is preferred.

• Experience with computer applications, including Microsoft Office and EMR software.

• Proficient typing skills.

• Familiarity with HIPAA, AHCA, EMTALA, and Medicare coverage frameworks, including compliance guidelines for medical necessity.

• Bilingual in English and Spanish/Creole is advantageous.

🏝️ Benefits

• Opportunities for career advancement and development, with clear pathways and continuous support.

• Comprehensive health and wellness resources.

• Wellness program designed to help employees eliminate their medical plan deductible.

• Tuition reimbursement.