Patient Access Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary contact point for patients.

• Assist in patient admission to Mercy facilities.

• Arrange patient service appointments.

• Conduct patient registrations.

• Confirm patient insurance benefits.

• Perform pre-certification and financial clearance, including collecting payments prior to visits.

• Gather and accurately input patient information into medical records.

• Stay informed about various insurance providers, Medicare regulations, and guidelines from federal, state, and accreditation agencies.

• Interact with patients, medical professionals, hospital staff (both clinical and non-clinical), and insurance entities.

• Provide customer service that aligns with Mercy's mission, values, and service quality standards.

⛳️ Requirements

• A High School diploma is mandatory.

• Preferred 1–3 years of experience in clerical roles and customer service.

• Familiarity with medical terminology and various insurance plans is advantageous.

• Proficient in both oral and written communication.

• Demonstrates excellent telephone manners.

• Capable of building and sustaining positive working relationships with patients, healthcare providers, hospital staff, and insurance representatives.

• Must possess outstanding attention to detail.

• Knowledgeable in insurance carriers, Medicare guidelines, and federal, state, and accreditation agency regulations.

• Certifications: None required.

🏝️ Benefits

• Comprehensive health coverage starting from day one.

• Vision insurance.

• Dental insurance.

• Paid time off (PTO) policy.

• Tuition reimbursement and support.

• Employer-matched retirement plans.

• A nurturing and collaborative community environment.

• Opportunities to innovate new care models.

• Chances to engage with cutting-edge technology and innovative procedures.