Patient Access Coordinator

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Deliver exceptional customer service to patients, colleagues, and referral sources through the coordination and administration of front-office tasks.

• Advise patients on their financial responsibilities following the verification of their benefits.

• Collect co-payments and cash for over-the-counter items, complete cash receipts, and manage bank deposits.

• Maintain precise patient records while safeguarding the privacy and security of protected health information in accordance with HIPAA regulations.

• Support patient follow-ups and engage in quality assurance initiatives.

• Input patient demographics, verify insurance details, manage billing information, referrals, authorizations, and prescriptions.

• Handle multiple phone lines and create clear, concise, and accurate written documentation.

• Organize patient charts and documentation as per established protocols.

• Coordinate clinician schedules and manage coverage for appointments and out-of-office calls.

• Execute other assigned tasks and special projects as required.

⛳️ Requirements

• A high school diploma or an equivalent combination of education and experience is mandatory.

• Preferred or required: A minimum of two to four years of experience in customer service, administrative roles, or related fields.

• A minimum score of 70 on Hanger’s Talent Bullseye assessment is required.

• Must possess, or be eligible for, a valid driver’s license and meet the Motor Vehicle Safety Policy standards.

• Exceptional interpersonal, verbal, telephone, and written communication skills are essential.

• Proficiency in typing at least 30 words per minute with accuracy.

• Capability to work effectively with individuals with disabilities.

• Familiarity with the Alpha filing system is required.

• Knowledge of medical reimbursement, medical terminology, and front-office receptionist responsibilities is preferred.

• Competence in using Windows-based software and email is necessary.

• Proficiency in operating office equipment such as fax machines, calculators, postage machines, and copiers is required.

• Ability to act with integrity, prioritize patient-centered work, collaborate openly, innovate, and focus on achieving outcomes.

🏝️ Benefits

• Competitive Compensation Packages.

• 8 Paid National Holidays & 4 additional Floating Holidays.

• PTO that incorporates Vacation and Sick time.

• Medical, Dental, and Vision Benefits.

• 401k Savings and Retirement Plan.

• Paid Parental Bonding Leave for New Parents.

• Flexible Work Schedules and Part-time Opportunities.

• Generous Employee Referral Bonus Program.

• Mentorship Programs for both Mentors and Mentees.

• Student Loan Repayment Assistance available by location.

• Relocation Assistance provided.

• Opportunities for regional and national travel as CPO/CO/CP.

• Participation in Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest.