Patient Access Coordinator

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Welcome and assist patients upon their arrival, providing them with wait-time updates and addressing inquiries at the front desk.

• Confirm and update patient demographics along with insurance information during the check-in process.

• Manage registrations for walk-in patients.

• Collect deductibles, copays, co-insurance, and other patient payments at the front desk.

• Organize follow-up appointments, including those for casts, measurements, delivery, and prosthetic care plans.

• Act as a liaison for clinic services, offering information about patient experience programs, support groups, and additional resources.

• Work collaboratively with the Revenue Cycle Management team to gather essential patient information.

• Ensure accurate and comprehensive electronic health records for all patients are maintained.

⛳️ Requirements

• A high school diploma or an equivalent combination of education and experience is required.

• Less than one year of experience in customer service, administrative roles, or related fields is required.

• Previous experience as a receptionist or familiarity with medical front office procedures is preferred.

• Must have, or be eligible to obtain, a valid driver’s license and driving record in accordance with Hanger’s Motor Vehicle Safety Policy standards.

• Excellent interpersonal, verbal (including telephone), and written communication skills are essential.

• Ability to accurately type 30 words per minute.

• Capability to work effectively with individuals with disabilities.

• Familiarity with the Alpha filing system is required.

• Preferred understanding of medical reimbursement, terminology, and front-office receptionist duties.

• Proficiency in using a computer, including Windows-based software and email.

• Ability to operate necessary office equipment such as fax machines, calculators, postage machines, and copiers.

• Must meet the minimum job fit requirements as determined by the Talent Sorter assessment; Hanger will conduct this assessment during the selection process.

🏝️ Benefits

• Competitive Compensation Packages.

• 8 Paid National Holidays & 4 additional Floating Holidays.

• PTO that encompasses Vacation and Sick time.

• Medical, Dental, and Vision Benefits.

• 401k Savings and Retirement Plan.

• Paid Parental Bonding Leave for New Parents.

• Generous Employee Referral Bonus Program.

• Mentorship Programs for both Mentors and Mentees.