Patient Access Coordinator

This is a fully remote position, open to applicants in Alaska.

📋 Description

• Welcome and assist patients upon their arrival, providing information regarding wait times and addressing inquiries at the front desk or reception area.

• Confirm and update patient demographics and insurance information during the check-in process.

• Manage walk-in registrations.

• Collect patient payments, such as deductibles, copays, and co-insurance at the front desk.

• Organize follow-up appointments, including casting and measuring, delivery, and prosthetic care plans.

• Act as a liaison for clinic services, sharing information about patient experience programs, support groups, and additional resources.

• Collaborate with the Revenue Cycle Management (RCM) team to gather essential patient information.

• Ensure all electronic health records for patients are accurate and complete.

⛳️ Requirements

• High school diploma or an equivalent combination of education and experience is required.

• Less than one year of required experience in customer service, administrative roles, or related fields.

• Preferred experience in a receptionist role or familiarity with medical front office procedures.

• Must possess or be eligible to obtain a valid driver’s license and maintain a driving record in accordance with Hanger’s Motor Vehicle Safety Policy and Procedures.

• Strong interpersonal, oral (including telephone), and written communication skills are essential.

• Ability to type 30 words per minute with accuracy.

• Capability to work with individuals with disabilities.

• Knowledge of the Alpha filing system.

• Familiarity with medical reimbursement, terminology, and front office receptionist duties is preferred.

• Proficient in using a computer, including Windows-based software and email.

• Ability to operate essential office equipment, including fax machines, calculators, postage machines, and copiers.

• Preferred fit for the Talent Sorter assessment; Hanger will administer the Talent Sorter during the selection process.

🏝️ Benefits

• Competitive Compensation Packages.

• 8 Paid National Holidays & 4 additional Floating Holidays.

• PTO that encompasses Vacation and Sick time.

• Medical, Dental, and Vision Benefits.

• 401k Savings and Retirement Plan.

• Paid Parental Bonding Leave for New Parents.

• Generous Employee Referral Bonus Program.

• Mentorship Programs - Mentor and Mentee.