Partner Support Associate

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Respond to incoming calls, chats, and emails from customers.

• Utilize relevant tools, resources, and procedures to provide accurate information.

• Address customer inquiries and concerns regarding products or services.

• Identify customer needs, investigate issues, resolve problems, and offer solutions.

• Record calls, chats, and emails in the call center database.

• Adhere to scripts or call flows as necessary.

• Achieve performance metrics, including call quality, customer satisfaction, and average speed of answer.

• Participate in training sessions and team meetings.

• Manage a high volume of calls and conduct follow-ups when required.

• Carry out additional administrative tasks as assigned.

⛳️ Requirements

• Excellent written and verbal communication skills in English.

• Outstanding communication, active listening, and interpersonal abilities.

• A customer-oriented mindset with a strong sense of empathy.

• Capacity to manage multiple tasks and prioritize effectively.

• Proficient in call center software and technology.

• Experience with Salesforce is advantageous.

• Strong problem-solving capabilities.

• Proven history of reliability.

• Willingness to work weekends and non-standard business hours when necessary.

• High school diploma or equivalent qualification.

• Previous experience in customer support or a related field.

🏝️ Benefits

• Participation in training sessions and team meetings to enhance skills and knowledge.