Part-time Customer Support Consultant, Fluent Swedish and English

This is a fully remote position, open to applicants in Sweden, +4 more countries.

📋 Description

• Provide customer assistance through email and phone communications.

• Address customer inquiries and guide users effectively through the system.

• Manage customer requests in alignment with service level agreements and established procedures.

• Handle complaints with professionalism and composure.

• Forward intricate or high-priority matters to the relevant internal team.

• Investigate missing information and take proactive steps to resolve issues.

• Work collaboratively in a diverse, multicultural customer support setting.

⛳️ Requirements

• Proficient in both Swedish and English, with a minimum C1 level in speaking and writing for each language.

• Strong foundational technical knowledge and a personal interest in electronics or PC/IT subjects.

• Exceptional problem-solving abilities.

• Quick to learn new concepts.

• Capability to communicate clearly, professionally, and empathetically with customers.

• Strong analytical skills.

• Personal laptop or computer with a minimum of 8 GB RAM.

• Reliable internet connection with at least 50 Mbps download and 40 Mbps upload speeds.

• Familiarity with Salesforce or similar tools is advantageous.

🏝️ Benefits

• Fixed work hours: Monday to Friday, from 9 AM to 1 PM, GMT+2.

• Opportunity for fully remote collaboration.

• Inclusive international work environment.

• Compensation provided in USD.

• Incentives for referring friends.

• Balance between project responsibilities and personal time, along with an internal health policy.

• Supportive leadership focused on your development and long-term collaboration.

• Opportunities for self-development in a nurturing environment.

• A culture founded on trust, without time-tracking requirements.

• Home office setup.

• Commitment to equal treatment and non-discrimination principles.