Paralegal, Customer Service, LegalTech

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Assist customers in achieving their desired results with the product or service.

• Advocate for customer success, satisfaction, and retention.

• Perform legal research and provide support to customers on legal issues.

• Create legal language and written agreements that reflect customer needs.

• Prepare necessary legal documents for manager review prior to sharing with clients.

• Address user and lead inquiries regarding services and Codekeeper accounts.

• Respond to customer requests promptly and accurately under the full-service model.

• Aid customers in setting up connections between their source code management platform and manage connections effectively on the company side.

• Advise leads about the service through email and website chat.

• Compile reports based on information provided by customers and return them to the customers.

⛳️ Requirements

• Understanding of LegalTech concepts is essential for success in this position.

• Previous experience in customer success or a similar role is preferred.

• Skill in drafting legal documents is necessary.

• Experience working with a variety of companies across different sizes and industries.

• Strong analytical thinking and a proactive mindset.

• Exceptional written English communication abilities.

• Proficient in contemporary web tools such as Google Docs and similar applications.

• Highly organized with meticulous attention to detail.

• Capable of adapting and multitasking in a dynamic environment.

• Proficiency in Dutch or English is required for the application.

• Ability to thrive in a remote-first SaaS environment.

• Paralegal or legal expertise relevant to drafting, reviewing, and supporting legal matters.

🏝️ Benefits

• Enthusiastic and enjoyable colleagues.

• Startup culture with numerous opportunities for personal and professional development.

• Regular team-building activities and events.

• Thorough onboarding process with a dedicated ramp-up phase.

• A supportive team that prioritizes open communication and constructive feedback.

• An opportunity to advance your career and make a meaningful impact.