Outside Property Claim Associate

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Engage in structured training that covers various insurance policies, claim procedures, systems, and protocols.

• Assess, investigate, and document first-party property claims while under close supervision.

• Collect information from policyholders, claimants, witnesses, and third-party service providers.

• Examine and appraise pertinent facts and documents, such as leases, contracts, and bylaws.

• Determine and apply coverage for building damages in accordance with policy specifications.

• Define the extent of building and contents damages for both written and computer-assisted estimates.

• Communicate promptly and professionally with customers, claimants, and internal stakeholders.

• Keep precise records of claim activities in claim management systems.

• Adapt to new technologies, system upgrades, and the introduction of digital tools.

• Engage in the Catastrophe Response Program, which may involve deployment to assist customers in other states.

• Access and inspect all areas of properties and structures, including roofs, attics, crawl spaces, and confined spaces.

• Carry out additional duties as assigned.

⛳️ Requirements

• High School Diploma or GED along with one year of experience in customer service.

• A Bachelor’s Degree is considered an ideal qualification.

• Prior internship or work experience in customer service or the insurance sector.

• Willingness to obtain an active adjuster license as required by state regulations.

• A valid driver's license is necessary.

• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.

• Openness to learning claims management and estimating software.

• Strong verbal and written communication capabilities.

• Ability to exercise sound judgment and make effective decisions within established guidelines.

• Outstanding customer service abilities.

• Attention to detail and strong organizational skills; capable of managing multiple tasks and prioritizing effectively.

• Basic conflict resolution skills and a willingness to learn negotiation techniques.

• Demonstrated commitment to continuous learning, especially regarding AI and digital transformation.

• Capability to lift, set up, and climb a 38–49-pound ladder, walk on roofs, and access tight spaces.

• Must be able to obtain and maintain necessary insurance licenses and/or UAS Remote Pilot Certification; generally required insurance licenses should be obtained within three months of employment commencement.

• Willingness and capability to reside in or relocate at personal expense to the designated territory.

🏝️ Benefits

• Health insurance coverage for employees and eligible family members starting from the first day of employment.

• Travelers 401(k) offers a dollar-for-dollar match up to the first 5% of eligible pay, subject to an annual cap.

• Paying it Forward Savings Program that includes annual 401(k) contributions for eligible student loan payments.

• Pension Plan fully funded by Travelers.

• A minimum of 20 days of Paid Time Off each year.

• Nine paid company holidays.

• Wellness program providing tools, discounts, resources, and caregiving support.

• Mental health program offering complimentary professional counseling services, health coaching, and additional resources.

• Matching Gift and Volunteer Rewards program.

• Flexible remote/mobile work arrangements.

• Comprehensive training program that includes virtual, classroom, and on-the-job instruction.